Dacia Assistance
We aim to provide you with peace of mind motoring, by providing assistance if your vehicle breaks down due to a manufacturing defect, or a mechanical or electrical fault.
Dacia Assistance
Call 0800 051 2251^
In the event of a breakdown, help is just a phone call away with Dacia Assistance. We don’t expect it to happen, but we'll ensure help is on hand if it does.
This service is provided 24 hours a day, 365 days a year.
We'll provide prompt roadside assistance in the UK mainland and Northern Ireland for the first 3 years / 60,000 miles***, in line with the terms of the standard manufacturers Warranty.
Roadside Assistance
If your vehicle breaks down at the roadside and is immobilised, Dacia Assistance will send out a patrol or appointed agent to get you back on the road. In the exceptional circumstances where an “on-the-spot” repair proves impossible, you are entitled to use the Recovery services.
At Home Assistance
If your vehicle breaks down at or within ¼ mile of your home, Dacia At Home Assistance will bring help to your doorstep. If your vehicle cannot be repaired, Dacia Assistance will transport it to the nearest authorised Dacia Dealer, or another destination of your choice, whichever is the nearer.
Recovery
If your vehicle breaks down more than ¼ mile from your home and a prompt local repair at the roadside is not possible, Dacia Assistance will arrange onward passage for you, up to seven passengers and your vehicle to any single destination in the UK mainland or Northern Ireland.
This also includes the Isle of Man, Guernsey, and Jersey, although any ferry costs must be borne by you. If you are towing a trailer or a caravan at the time, this will also be recovered, subject to certain weight and size restrictions.
Onward Travel
If your vehicle is immobilised away from home, Dacia Assistance may, at its absolute discretion and immediately following Recovery, arrange a replacement hire vehicle for you for up to 48 hours (subject to the terms and conditions of the hire company).
To ensure that you are eligible for this, please make sure you have your driving license with you. You will have to pay a fuel deposit. You will also be responsible for the return of your hire car plus any additional costs.
Duration of Dacia Assistance
All vehicles are entitled to Dacia Assistance for a period of 36 months or 60,000 miles (whichever comes first).*
*Please note non-warranty items are not covered within the complimentary policy, for full details please see both warranty and assistance terms and conditions
Non-Warranty Incidents
While Dacia Assistance aims to provide you with peace of mind motoring, it only provides assistance for manufacturer based or mechanical faults on the Vehicle. It does not provide assistance for certain non-warranty incidents such as (but not limited to):
- The use of incorrect fuel or lack of fuel
- Wheel changes, punctured tyres, damage to wheels or tyres
- Keys locked inside the vehicle, lost or stolen
- Road traffic accidents • Incidents involving trailers and caravans
Dacia Assistance may, at its absolute discretion arrange assistance if requested, but the responsibility of paying for assistance remains with you or the nominated driver. If you call for assistance in these instances, you will be responsible for paying a charge at the time of service request
In a UK emergency, please call: 0333 202 3002
Before calling for assistance, please make sure you have the following details ready:
- The registration number of your vehicle
- Your name
- Your address
- A contact telephone number
- The model and colour of your vehicle
- The nature of your breakdown
- Your exact location
- The current mileage of your vehicle
If you believe you are in a vulnerable or dangerous situation, please make this clear at the time of your call. After making the call, return to a safe place near your vehicle. If the problem resolves itself before the assistance arrives, please call and let us know.
PLANNING A TRIP TO EUROPE?
RAC European Breakdown Cover
Should you break down in Europe, the comprehensive covers includes a 24/7 English-speaking helpline, and even more assistance than when you’re in the UK.
Annual policies or single trip cover are available by calling 0800 015 6000* and
quoting code RCAFDAC.
As a Dacia driver you’ll benefit from a 5% discount off RAC Public Prices.
The cover can also be purchased online via the link below
**Lines open 8am - 7pm Weekdays, 9am - 5pm. Saturdays and Bank Holidays. 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.
DACIA XTRA ASSISTANCE
Don’t let your Dacia Assistance expire
You could save 41% on the AA’s price* when you renew your Dacia Xtra Assistance
You can upgrade your Vehicle cover to Personal cover for £10 so you’re covered as a driver or passenger in any vehicle. Call 0330 159 0859** or visit rac.co.uk/dacia today to choose your cover.
| Which level of cover is right for you? | Price | |
|---|---|---|
| Dacia Xtra Assistance | We’ll rescue you at the roadside or at home, including a 10 mile tow to a garage. Limited to 5 call outs per year |
1 year £59 2 year £109 |
| Dacia Xtra Assistance Unlimited | You’re covered wherever you break down with unlimited tow to anywhere in the UK, and unlimited call outs | 1 year £69 2 year £129 |
| Dacia Xtra Assistance Premier | You’re covered for a hire car or alternative transport to continue your journey or a hotel while your vehicle is being fixed | 1 year £99 2 year £159 |
*Comparison based on RAC Roadside, Recovery, At Home, Onward Travel Breakdown cover, paid annually, against the closest equivalent level of cover from the AA at a price of £169 as of16.04.2021. Please note there are differences in the cover limits for Onward Travel in respect of accommodation & alternative transport. To see specific differences in entitlements vs the AA visit www.rac.co.uk/corporate-compare.
**Lines open 8am - 7pm Weekdays, 9am - 5pm Saturdays and Bank Holidays. 03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded
Warranty & Extended Warranties
Insurance
Accident Support Line
***From first date of registration. Dacia Assistance expires on the first of the two limits reached.
^Calls may be monitored and/or recorded. Breakdown cover provided by RAC Motoring Services (Registered No 01424399) and RAC Insurance Ltd (Registered No 2355834). Registered in England; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. Arranged, sold and administered by RAC Motoring Services who is authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activities. RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
